Shipping Policies
At Frame Full of Memories, we are committed to ensuring a smooth shopping experience from the moment you place your order to the day it arrives at your doorstep. Please read our Shipping Policy carefully to understand how we handle deliveries.
1. Shipping Policy
Delivery Locations: We currently ship across India through trusted courier partners.
Processing Time: Orders are typically processed within 1–2 business days of purchase.
Delivery Timeline: Standard delivery takes 5–10 business days, depending on your location.
Shipping Charges: Shipping is free for all orders
Delays: While we work hard to ensure timely deliveries, occasional delays may occur due to unforeseen factors (e.g., courier delays, festivals, or weather disruptions).
Tracking: Once your order is dispatched, a tracking link will be shared via email/SMS for real-time updates, or you can track your order with provided AWB number at our website.
2. Order Cancellations
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Orders may be canceled within 24 hours of placement for a full refund.
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After 24 hours or once shipped, cancellations are no longer possible.
3. How to Raise a Return or Refund Request
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Fill out the Contact Us form on our website with your order number and issue details.
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Attach clear photos of the product (in case of damage/defect).
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Our team will verify your request and guide you through the return process.
IMPORTANT INFORMATION
- Order fulfilment times are calculated post order confirmation.
- Please note that estimated delivery times are provided as a guide and begin from the date of dispatch. Any delays caused by destination customs clearance processes are beyond our control.
- We are unable to redirect orders once items have been dispatched.
- All orders require a signature upon receipt.
- Modification of Terms and Conditions of Exchanges and Returns policy –
The Frame Full Of Memories (https://framefullofmemories.com) may at any time modify the User Agreement without any prior notification to you. Management decision of the www.framefullofmemories.com would be the final decision subsequent to any modification of the User Agreement; In the event the modified User Agreement is not acceptable to you, you should discontinue using the service. However, if you continue to use the service, you shall be deemed to have agreed to accept and abide by the modified User Agreement.
CANCELLATION
- Once shipped, orders cannot be cancelled. In exceptional cases, please contact our concierge at +91-7427870577 or email us athello@framefullofmemories.com to discuss cancellation options.
- Please specify the reason for your return in the email, along with your order details.
- All costs of return shipping need to be borne by the purchaser (Unless the order received is defective). An unboxing video needs to be shared within 24-48 working hours of receiving the order.
INCORRECT/DAMAGED/DEFECTIVE ITEMS
- Please inspect the shipment externally upon delivery to your doorstep. This ensures you receive the correct products and helps prevent any potential damage or discrepancies.
- We highly recommend recording a clear video while unboxing your products. In the unfortunate event of any damages, missing parts, or receiving incorrect items, please promptly email us your order number, shipment tracking details, along with photos and videos of the issue within 24-48 hours of receiving your order.
- Returned items must be in their original packaging.
Contact Information
For any queries regarding this Privacy Policy, please reach out to us:
- Email: hello@framefullofmemories.com
- WhatsApp: +91-7427870577
- Address: Kota, Rajasthan, India
